The Facial Room

Last updated: 13 March 2026

1. Introduction

The Facial Room (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us when using our website and services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws.

By using our website or services, you agree to the terms of this Privacy Policy.

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2. What Personal Information We Collect

We may collect personal information including but not limited to:

• Full name

• Email address

• Phone number

• Billing or payment details

• Appointment information

• Skin concerns or treatment history provided by you

• Website usage data (IP address, device information, cookies)

We only collect information that is reasonably necessary to provide our services.

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3. How We Collect Your Information

We collect personal information in several ways, including when you:

• Book appointments through our website

• Submit contact forms

• Subscribe to newsletters or marketing communications

• Purchase products or services

• Communicate with us via phone, email, or social media

• Visit our website (via cookies or analytics tools)

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4. How We Use Your Information

Your personal information may be used to:

• Schedule and manage appointments

• Provide skincare treatments and recommendations

• Process payments and transactions

• Respond to enquiries or customer service requests

• Send appointment reminders

• Send promotional offers or updates (only if you opt in)

• Improve our website and services

• Comply with legal obligations

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5. Disclosure of Personal Information

We may share your personal information with:

• Payment processing providers

• Booking or scheduling software providers

• Website hosting or IT service providers

• Marketing platforms (if you subscribe to marketing communications)

• Government or regulatory bodies when required by law

We take reasonable steps to ensure third parties handle your information securely.

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6. Cookies and Website Analytics

Our website may use cookies and analytics tools to collect information about how visitors use the site. This may include:

• Pages visited

• Time spent on the site

• Device type and browser

• Referring websites

This information helps us improve website functionality and user experience.

You can disable cookies through your browser settings.

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7. Marketing Communications

If you opt in, we may send you marketing emails or SMS messages about:

• Promotions

• Skincare tips

• New treatments or products

You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us.

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8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures may include:

• Secure payment processing

• Password-protected systems

• Restricted access to personal information

However, no internet transmission can be guaranteed to be completely secure.

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9. Access and Correction

You have the right to request access to personal information we hold about you and request corrections if the information is inaccurate.

To request access or correction, please contact us using the details below.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

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12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

The Facial Room
Email: [insert email address]
Phone: [insert phone number]
Address: [insert business address]